FAQ

Q. Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

Q. Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click here to shop.

Q. What kinds of payment methods do you accept?

We accept the following forms of payment:

  • Visa
  • Master
  • Discover
  • American Express
  • Paypal

Q. Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

Q. How do I know what size to choose?

Click here to view our Size Charts.

Q. What kinds of shipping options do you offer?

We offer Standard and Express Shipping to worldwide. Click here to view the details of our shipping options and rates.

Q. How do I track my package after it has been shipped?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.

Q. I placed an order, But never received a confirmation email.

If you do not receive an email from Fashion Nova within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by clicking HERE.

Q. What is your return policy?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Lingerie Nova and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package. We cannot accept a return for safety reasons: - The articles not in their original packaging. - The packages for which we do not have any information about the sender (order number, shipping number, full name, address).

Please click here to view our full Returns and Exchanges Policy.

Q. I cannot find the answers to my questions, how do I reach customer service?

Please click here to contact our Customer Service Team.

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